SCALE · Technical Support & Maintenance
Dependable support for the systems your business relies on.
We help keep your website, online store, or software up to date, troubleshoot problems, and make improvements, under a support arrangement agreed with you.
For businesses that depend on digital systems but do not have in-house technical staff to maintain them.
Challenges
Problems this service can help with
- Your site or software has not been updated in a long time.
- Something breaks and there is no one to call.
- Small improvements pile up because no one has time to make them.
- You are unsure whether backups and security updates are in place.
What's included
Core work
- A review of the current state of your system
- Agreed updates, fixes, and small improvements
- Troubleshooting reported issues
- Backup and update checks where we have access
- Clear communication about what was done
Depends on your project
Scoped and agreed separately where needed.
- Support for systems built by others (assessed after review)
- Response times and support hours, agreed per arrangement
- Larger new features, scoped separately
How it works
How we approach Technical Support & Maintenance
Review your system
We assess how it was built, its current condition, and any urgent issues.
Agree the arrangement
We agree what support covers, how to request help, and associated costs.
Maintain and fix
We carry out updates and resolve issues as agreed.
Recommend improvements
We highlight risks and opportunities as we work on your system.
Related services
- BUILDProfessional, responsive websites that explain what you offer, build trust, and help visitors take the next step.
- BUILDOnline stores that present your products clearly, guide customers through buying, and make online sales easier to manage.
- BUILDSoftware tailored to your workflows and requirements when off-the-shelf tools are not enough.
FAQs
Questions about Technical Support & Maintenance
Let's discuss Technical Support & Maintenance for your business.
Tell us about your business and what you want to achieve. We will reply to discuss whether this service fits and what sensible next steps could look like.